24/7, 24 hours a day, 7 days a week. Additional charges may apply for rapid response or service outside of coverage area.
Nerdbots sets the Service Jurisdiction for each city. If a location lies beyond Nerdbots standard Service Jurisdiction, additional travel charges may apply. To determine if your location is within a Nerdbots standard Service Jurisdiction, call us toll free (1-866-686-6373) for information and applicable travel charges.
For on-site services, a person at least 18 years of age must be present during the entire time period services are provided. If no adult is present when the Nerdbots Computer Task Force arrives, services will be denied and a $40.00 cancellation charge will be assessed.
It is your responsibility to back up all software and data on your computer's hard drive(s) and/or any other storage devices before the Nerdbots Computer Task Force arrives. Nerdbots shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files.
Installations do not include any parts or accessories (for example, cable, cd's, applications or similar parts).
The Nerdbots Task Force must have:
If the Nerdbots Computer Task Force determines that these conditions have not been met, services will be denied and a $40 cancellation charge assessed.
Nerdbots reserves the right to refrain from providing any or all services ordered and refund the customer's payment, wholly or in part, if minimum system requirements are not met or if technical conditions (such as wiring difficulties or physical barriers) or customer requirements are unusual, extensive, or beyond the scope of this service agreement as reasonably determined by Nerdbots.
If Nerdbots ability to render services is impaired by circumstances beyond the control of Nerdbots, Nerdbots may choose not to provide services.
Under no circumstances shall Nerdbots be liable to you or any other person for any damages, including without limitation any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of or related to the services provided by Nerdbots or out of the installation, de-installation, use of, or inability to use your computer equipment, hardware, peripherals, or the network as a result of the services provided hereunder.
Nerdbots shall not be liable for any failure or delay in performance due to any cause beyond its control. If Nerdbots ability to render services is impaired by your failure to cooperate or circumstances beyond the control of Nerdbots, Nerdbots may choose not to provide services. Service can also be denied if dangerous or unhealthy conditions are present including possible code violations. For any un-installation services provided, Nerdbots shall not be responsible for repairing any damage or changes made to your residence.
By signing the onsite repair form, you agree to release and hold harmless Nerdbots from and against any loss, liability, or damage, including without limitation, any indirect, incidental, special or consequential damages, expense, costs, profits, lost savings or earnings or liability that you, the owner, or lessee may suffer arising out of, or related to, the services provided by Nerdbots. This includes but is not limited to data loss or lack of function in any component or element of your computer system and/or peripherals, any changes or alterations to your residence (for example, changes to walls, baseboards, floors, etc.) as a result of Nerdbots, regardless of the warranties, disclaimers, and waivers particular service and shall constitute liquidated damages and are a reasonable estimate of damages to you. Some states do not allow limitations or release of certain damages or liability, so the above limitation of liability and release may not apply to you.
To change or cancel your order you must contact Nerdbot's Customer Service at (1-866-686-6373). If you wish to cancel your order you must contact Nerdbots at 1-866-686-6373 at least 2 hours prior to the scheduled service. Failing to follow cancellation procedures will result in a non-refundable $40.00 fee.
If you are not satisfied with your service: Call NERDBOTS® at 1-866-686-6373 for resolution. We stand behind our In-Home Service for 30 days. However, for repairs necessitated by a virus or spyware, the service warranty is valid only if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or promptly thereafter (i.e., before you connect again to the Internet). If there is a problem with service we provided and you notify us within the allotted time period, we will work to remedy the problem quickly and at no additional cost.